Have a question, ran into a problem, or need help with your account? We're here to help.
The fastest way to reach us is by email. We aim to respond within 1–2 business days.
Email mail@luxorand.comHow do I delete my account?
You can delete your account at any time from within the app under Settings → Delete Account, or by emailing us if you no longer have the app installed. See our Account Deletion page for full details.
Why does Stitchr ask for location access?
If you allow it, Stitchr tags each patch you capture with a general place name (like "Cape Town, South Africa"). Your precise GPS coordinates are never saved. Location access is entirely optional and can be denied or revoked at any time in your device settings without affecting the app's core features.
Does Stitchr access my photo library?
No. Stitchr only uses your device's camera to capture new photos. It does not access your existing photo library or camera roll.
I found a bug or the app is crashing. What should I do?
Email us at mail@luxorand.com with a short description of what happened, your device model, and your OS version if possible - that helps us track it down faster.
Where can I read the Privacy Policy?
You can find it here: Privacy Policy.
For account deletion requests, please use the Delete Account page directly so we can process your request as quickly as possible.